Returns & Refunds

Returns & Refunds

30-day return window. If the gear isn’t right, you can return it within 30 days of delivery for a refund.

Conditions

• Items must be unused, clean and in original packaging with tags attached.
• For hygiene reasons we cannot accept used sleeping bags, sleeping pads, socks or first aid kits unless they are faulty.
• Items damaged by misuse, modification or normal wear are not eligible.

How to start a return

1. Email info@norvond.com with your order number and a photo of the item.
2. We reply within one business day with return instructions.
3. Ship the item back using a tracked service and keep the tracking number.

Who pays return shipping

• Faulty or wrong item: we cover return shipping and send a replacement or full refund.
• Change of mind: return shipping is paid by you. Original outbound shipping is non-refundable.

Refund timing

Refunds are issued to your original payment method within 3 business days of the returned item passing inspection. Your bank or PayPal may take a further 5–10 business days.

Warranty

12-month warranty against manufacturing defects. Wear and tear, UV degradation and damage from misuse are not covered — but email us anyway, we usually have spare parts.